✓ CENTRAL SOFTWARE & HARDWARE INFRASTRUCTURE SUPPORT
One support desk for every digital service.
A secure, accountable place for students, staff, and ICT teams to report issues, request services, track progress, and receive official support communications.
Ticket trackingEvery support request has a unique reference and full activity history.
Smart allocationRequests are routed to the designated ICT team and assigned resolver.
Service accountabilitySLA timelines surface work that needs prompt attention.
Service updatesCheck approved maintenance, outage, and cybersecurity notices.
â—‰ View service status and announcements
